Snow shoveling out from a snowstorm and goals. The same but...the same. We got a crap ton of snow and ice in St. Louis this past weekend. As a homeowner, that means the joy of shoveling the driveway. About 7" of the very heavy white stuff had fallen by Sunday afternoon. I bundled up and shoveled one, 10' -12' clear path of the driveway. Sufficient to maneuver my car in and out. Mission accomplished! Today it had to be done again. Another 4-5 ...
Common branding mistakes are bound to happen—even in multifamily housing. But don't worry, we've got you covered! Let's dive into some of the most common branding blunders and, more importantly, how to steer clear of them. Stay tuned for part two coming soon!Mistake #1: Not Giving Branding Enough Time Branding isn't something you can rush. Skipping research or hurrying decisions can lead to a brand that falls flat.Take the time to research your c ...
How do you wash your parking garage?? I have a 6 floor parking garage that needs to be power washed. I don’t want complaints!! Even if I tell certain floors to move their cars on certain days I’m nervous water may leak through cracks and drip upon vehicles on lower levels. What are some tips or...
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Needing some advice for luxury, Highrise tenants. I’m a bit new to this clientele and have noticed many complain at a lot more intense level. How do you handle them kindly and fairly???? For instance, today I had one man in my office who was insisting that his dog was infected and nearly killed by a virus due to poo left within our dog park. He wanted his $800 vet bill compensated and wanted me to watch the cameras daily for pet poo violations... Show more
Not completely backing resident or guest ( NOT Tenant). Put yourself in your customers shoes.
Think of it this way. You go to a resort for vacation, how do you expect to be treated.
I have had properties in my portfolio where rents start at $10k per month for the smallest homes. It takes a special type of personality to operate on site with the clients expectations. And I will say these teams are practically OCD on every detail.
Mainly these guest just want the experience the team sells in the beginning.
Once you run a top notch asset it's easy and the guest also make it easier.
You can do this if you break out of the POV typical operation into a solid life experience for people.
Make your entire team be the same way.
These types are used to bullying people to get their way.
Let him get his lawyer, the lease protects you.
Being dismissive or ignoring your clients is unwise. That doesn't mean you act or agree to every wild request.
Act with empathy.
I am sorry your dog had an illness. We ask all residents to clean up after pets and obviously some residents/owners are not as responsible as you are.
Let me see if there is a way for us to more strongly enforce the pet debris requirement.
Telling owner his dog could get sick from anywhere is rude.
Then follow up. Within 3-5 days, tell them what decision was made.
You are there to serve the clients/owners/residents. You are there to ensure the community adheres to own property rules, per lease or hoa.
Who do you all use for SEO/SEM?
Benefits with them?
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🌟 2024 CRE Market Recap & 2025 Forecast: Brace for Impact with Rising Treasuries! 📈🏢
The Green Street Cap Rate Observer for December 2024 paints a dynamic yet challenging picture for commercial real estate (CRE) investors. Here’s a recap of where we stand and predictions for 2025:
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Help! I need a new marketing company that’s not expensive that will help me with move in and prospect offers! See pics for examples!
Snow shoveling out from a snowstorm and goals. The same but...the same. We got a crap ton of snow and ice in St. Louis this past weekend. As a homeowner, that means the joy of shoveling the driveway. About 7" of the very heavy white stuff had fallen by Sunday afternoon. I bundled up and shoveled one, 10' -12' clear path of the driveway. Sufficient to maneuver my car in and out. Mission accomplished! Today it had to be done again. Another 4-5 ...
Jude Chiy has one of the most fascinating stories in multifamily, from his origins in Camaroon to studying medicine, he took the lessons he learned to develop ways to maximize the resident experience through his company, Flamingo. Flamingo was an Elite demo presenter at our previous Multifamily Demo Day event. ...
As pet ownership in rental housing continues to grow, fostering a community where both pet owners and non-pet owners feel at home is essential. Proactively and fairly addressing common pet nuisances—such as barking, unattended waste, off-leash dogs, or overly enthusiastic jumpers—can build a more harmonious living environment and even boost resident retention and NOI. Here's how operators can manage these challenges collaboratively and succ ...
Was it just me, or was 2024 the longest year ever?There was a seemingly endless election news cycle. Mystery drones. People calling everything "demure" and "cutesy." Plus, Taylor Swift ended her Eras tour, and I didn't even get to go!I think you can all join me in saying, "good riddance."And speaking of saying goodbye to things that no longer suit us, there are aspects in multifamily that just no longer make sense. So why keep doing them? And the ...
Does anyone have an associate onboarding checklist/template they are willing to share?
In my world ~ good leaders CREATE safe work environments! To create a psychologically safe work environment, show your team that you are open to new ideas. In meetings, ask questions before posing answers & reward those who speak up by thanking them for their input or following up with additional queries. Consider all viewpoints when brainstorming solutions to difficult problems & make sure your team knows that there is no such thing as a... Show more
Anyone have a leasing agents daily duties checklist they can share that is editable?
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Question, do your accountants get bonuses? Almost all of my staff receive bonuses, leasing, maintenance, regionals. The only staff that don't receive bonuses are the Director (me), HR and our accountants. My accountant came to me mentioning they think they should receive bonuses because they...
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Got bonuses but I don’t know how it compares to them.
I added in performance bonuses incrementally as annual raises were given.
They are based on the same benchmarks as mine as the Director: income growth, expenses, renewals, delinquency and occupancy.
Even at the corporate level, they actively participate in the success of each of these categories in their own way and are rewarded accordingly.
I've also seen the absolute nightmare of invoices some folks have to deal with on top of things always being late or half done. You don't even know the holes they fill or the fires they put out most of the time, especially if they're good at their job. Maybe treat them like the valuable asset they are because your day to day and property pocketbook would be very different without them.
Thinking back on a post someone posted about staff that did NOT want to go to another property to help out, although I would say they deserve a bonus for their preformance at their primary property, for those that went to help ot at the other deserve even more.
Just because they are not forward facing doesn’t mean they don’t deserve a bonus. Annual salary shouldn’t matter either.
I am HR/Payroll and if annual bonuses are given, we all get them
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22 JanEvent starts in:
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05 Feb
